Refund policy
At Ritchie Christian Media, we want you to shop with confidence. If you need to return an item, we'll do our best to make the process simple and straightforward.
Return Eligibility
- Most unwanted items can be returned within 28 days of receiving your order, provided they are unused and in their original condition.
- Refunds for cancelled orders will be processed within 14 days.
Delivery Charges
- Standard delivery charges are refundable only where your return qualifies under the applicable cancellation regulations.
- Additional or premium delivery services are non-refundable once your order has been dispatched.
Return Conditions
Returned items must be handled with reasonable care and returned in the condition in which they were received.
Unless an item is faulty, damaged or supplied in error, customers are responsible for the cost of return postage.
Non-Returnable Items
The following items cannot be returned unless they are faulty or damaged:
- Dated publications and periodicals
- Made-to-order or personalised items
- Audio recordings, DVDs, videos, talks and software that have been opened or are no longer sealed
Vouchers & Discounts
If a promotional discount or voucher was applied to your order and the return means the promotion no longer applies, your refund may be adjusted accordingly.
How to Return an Item
Please contact our Customer Service team before returning any item.
We'll:
- Confirm your return is eligible.
- Provide return instructions and, where applicable, a returns label.
- Issue a returns authorisation.
Please note that returns sent without prior authorisation may be returned to the sender.