UK delivery is free on qualifying orders of £30 or more. For smaller orders, delivery charges are calculated and displayed at checkout. Bulk or unusually heavy orders may incur additional delivery charges.

Yes, we ship to international destinations where delivery is available. Shipping charges are calculated at checkout and vary depending on the destination and order. Local customs charges or import taxes may also apply.

Prices are displayed in your local currency where possible and may include a small currency conversion fee.

As exchange rates fluctuate, international prices may differ slightly from their equivalent UK prices. The final amount, including delivery charges, will be clearly displayed at checkout before you place your order.

Most in-stock items are dispatched within 1–2 working days, with many orders leaving us on the next working day.

If an item in your order is temporarily out of stock, this will be indicated during checkout where possible. Should we experience any unexpected delays, we'll contact you by email or telephone with an updated delivery estimate.

Most in-stock orders are dispatched within 1-2 working days. Delivery times then depend on your location and the delivery service used. If you need your order by a particular date, please contact us before ordering.

To avoid unnecessary delays, we sometimes send orders in more than one parcel when:

• Part of your order is temporarily out of stock
• Items are dispatched from different stock locations

You will only pay one delivery charge, regardless of how many parcels are sent.

Each parcel includes a delivery note showing which items are enclosed and whether additional items are still to follow.

We're sorry your order hasn't arrived in perfect condition.

Please contact our Customer Service team as soon as possible, ideally within 3 working days of delivery, and we'll arrange either:

• A replacement item, or
• A full refund

Please do not return damaged or faulty items without contacting us first, as we'll provide instructions for returning the goods where required.

If we've sent you the wrong item, please contact us as soon as possible.

We'll arrange for the correct item to be sent and, where necessary, provide instructions for returning the incorrect item at no additional cost to you.

Before contacting us, please check your delivery note.

Some orders are dispatched in multiple parcels, so your remaining items may still be on their way.

If your delivery note shows an item that wasn't included, or you believe something is missing, please contact our Customer Service team and we'll resolve the issue promptly.

At Ritchie Christian Media, we want you to shop with confidence. If you need to return an item, we'll do our best to make the process simple and straightforward.

Return Eligibility

• Most unwanted items can be returned within 28 days of receiving your order, provided they are unused and in their original condition.
• Refunds for cancelled orders and returned items will be processed within 14 days.

Delivery Charges

• Standard delivery charges are refundable only where your return qualifies under the applicable cancellation regulations.
• Additional or premium delivery services are non-refundable once your order has been dispatched.

Return Conditions

Returned items must be handled with reasonable care and returned in the condition in which they were received.

Unless an item is faulty, damaged or supplied in error, customers are responsible for the cost of return postage.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

• Dated publications and periodicals
• Made-to-order or personalised items
• Audio recordings, DVDs, videos, talks and software that have been opened or are no longer sealed

Vouchers & Discounts

If a promotional discount or voucher was applied to your order and the return means the promotion no longer applies, your refund may be adjusted accordingly.

How to Return an Item

Please contact our Customer Service team before returning any item.

We'll:

1. Confirm your return is eligible.
2. Provide return instructions and, where applicable, a returns label.
3. Issue a returns authorisation.

Please note that returns sent without prior authorisation may be returned to the sender.